Privacy Policy

1. Introduction

md108 ("we", "us", "our", or "the Platform") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at https://md108.cam and our associated services (collectively, the "Service").

This Privacy Policy should be read in conjunction with our Terms & Conditions. By accessing or using md108, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. Information We Collect

We collect various types of information to provide and improve our Service, comply with legal obligations, and ensure platform security. The information we collect falls into three main categories:

2.1 Information You Provide Directly

When you register an account, use our Service, or communicate with us, you voluntarily provide personal information including:

• Account Registration Data: Full name, date of birth, gender, email address, phone number, residential address, and chosen username/password.
• Identity Verification (KYC) Data: Government-issued identification documents (KTP for Indonesian residents, passport, driver's license), proof of address documents, selfie photographs, and supporting documentation requested for anti-money laundering compliance.
• Payment Information: Bank account details (for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata transfers), e-wallet account information (OVO, DANA, GoPay, ShopeePay), cryptocurrency wallet addresses (USDT, Bitcoin), and transaction history.
• Communication Data: Messages sent through our customer support channels (live chat, email, WhatsApp, Telegram), survey responses, feedback, and correspondence with our team.
• Responsible Gaming Data: Self-exclusion requests, deposit limits, loss limits, session time limits, and other responsible gaming preferences you set.

2.2 Information Collected Automatically

When you access md108, we automatically collect certain technical and usage information:

• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and unique device identifiers.
• Usage Data: Pages visited, features used, time spent on pages, links clicked, betting history, game preferences, login times, session duration, and navigation patterns.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze platform performance (see Section 8 for detailed cookie information).

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation data from banks, e-wallet providers, and cryptocurrency networks.
• Identity Verification Services: Results from third-party KYC verification providers we use to confirm your identity and age.
• Fraud Prevention Services: Risk assessment data from security providers helping us detect fraudulent activity, money laundering, or account abuse.
• Marketing Partners: Information about how you found md108 if you arrived via an affiliate link or marketing campaign.

3. How We Use Your Information

md108 uses the collected information for the following purposes:

3.1 Service Provision and Account Management

• Create and manage your user account.
• Process deposits, withdrawals, and betting transactions.
• Verify your identity and age to comply with legal requirements and prevent underage gambling.
• Provide customer support and respond to your inquiries.
• Enable platform features such as game history, transaction logs, and account settings.
• Process bonuses, promotions, and loyalty rewards.

3.2 Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent activity, money laundering, bonus abuse, and terms violations.
• Monitor betting patterns to identify collusion, arbitrage betting, or use of automated systems.
• Protect the security and integrity of our platform and users.
• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• Maintain records for dispute resolution and legal compliance.

3.3 Legal Compliance and Regulatory Obligations

• Comply with applicable laws, regulations, and licensing requirements.
• Respond to legal processes, court orders, and requests from law enforcement or regulatory authorities.
• Enforce our Terms & Conditions and other policies.
• Maintain required records for regulatory audits and reporting.

3.4 Platform Improvement and Analytics

• Analyze user behavior to improve website functionality, game selection, and user experience.
• Conduct research and statistical analysis on betting patterns, popular games, and platform performance.
• Test new features and optimize existing services.
• Monitor platform health and troubleshoot technical issues.

3.5 Marketing and Communication

• Send promotional emails about new games, bonuses, and special offers (you may opt out at any time).
• Notify you about important account updates, policy changes, and service announcements.
• Display personalized content and recommendations based on your preferences.
• Conduct surveys and request feedback to improve our Service.

3.6 Responsible Gaming

• Enforce responsible gaming tools including deposit limits, loss limits, and self-exclusion.
• Identify users who may be at risk of problem gambling and provide support resources.
• Maintain records of responsible gaming interventions for compliance and user protection.

4. Legal Basis for Processing Your Data

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., providing gambling services as outlined in our Terms & Conditions).
• Legal Obligations: Processing is required to comply with applicable laws including KYC requirements, anti-money laundering regulations, age verification mandates, and responsible gaming obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests such as fraud prevention, platform security, service improvement, and marketing (where such interests are not overridden by your privacy rights).
• Consent: Where required by law, we obtain your explicit consent before processing certain data, particularly for marketing communications and non-essential cookies.

5. How We Share Your Information

md108 does not sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Banks, e-wallet providers, and cryptocurrency networks that process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC services that verify your identity and age.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and other game studios whose games you play on md108.
• Customer Support Tools: Live chat software, email services, and support ticket systems.
• Analytics and Marketing Services: Tools that help us understand user behavior and measure marketing effectiveness.
• Security and Fraud Prevention Services: Providers that help us detect and prevent fraudulent activity.

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, courts, or government authorities when:

• Required by law, regulation, or legal process (subpoena, court order, warrant).
• Necessary to comply with anti-money laundering (AML) reporting obligations.
• Requested by regulatory authorities conducting audits or investigations.
• Needed to protect the rights, property, or safety of md108, our users, or the public.

5.3 Business Transfers

If md108 undergoes a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data where legally required.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as featuring you in promotional materials if you win a major jackpot (subject to your permission).

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus 6 years after account closure to comply with financial record-keeping requirements.
• Transaction Records: Retained for 6 years after the transaction date for anti-money laundering compliance and tax purposes.
• KYC Documents: Retained for 6 years after account closure or our last interaction with you, whichever is later.
• Communication Logs: Retained for 3 years for customer service quality and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, unless longer retention is required by law.

After the retention period expires, we securely delete or anonymize your personal information so that it can no longer identify you.

7. Data Security

md108 takes data security seriously and implements comprehensive measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

Despite our robust security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

8. Cookies and Tracking Technologies

md108 uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences, login status, and browsing behavior across sessions.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These enable core features like account login, security, payment processing, and form submission. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymous data about how visitors use our site, including which pages are most popular, error messages, and load times. This helps us improve platform performance.
• Functionality Cookies: Remember your preferences (language, currency, display settings) to provide a more personalized experience.
• Analytics Cookies: Help us understand user behavior patterns, traffic sources, and content engagement to optimize our Service.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or notify you when a cookie is being sent. However, disabling essential cookies will prevent you from using certain features of md108. Note that disabling cookies may affect your user experience and platform functionality.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information, subject to our legal retention obligations.
• Right to Restrict Processing: Request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format.
• Right to Object: Object to processing of your personal information based on legitimate interests or for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, withdraw your consent at any time (this does not affect the lawfulness of processing before withdrawal).
• Right to Complain: Lodge a complaint with a data protection authority if you believe your privacy rights have been violated.

To exercise any of these rights, contact our customer support team at [email protected]. We will respond to your request within 30 days. Some rights are subject to exceptions based on legal obligations or our legitimate interests.

10. Marketing Communications

md108 may send you promotional emails about new games, bonuses, tournaments, and special offers. You can opt out of marketing emails at any time by:

• Clicking the "unsubscribe" link at the bottom of any promotional email.
• Updating your email preferences in your account settings.
• Contacting customer support to request removal from marketing lists.

Please note that opting out of marketing emails does not prevent us from sending transactional or service-related messages such as account notifications, withdrawal confirmations, security alerts, or policy updates, which are necessary for account management.

11. Third-Party Links and Services

md108 may contain links to third-party websites, game providers, or services that are not controlled by us. This Privacy Policy applies only to md108. When you click on third-party links or access third-party games, you are subject to the privacy policies of those external parties. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

md108 is strictly intended for users aged 21 and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has provided personal information to md108, please contact us immediately at [email protected].

13. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside of Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from those in Indonesia. When we transfer your data internationally, we implement appropriate safeguards including:

• Ensuring service providers are contractually obligated to protect your data.
• Using standard contractual clauses approved by data protection authorities.
• Implementing technical and organizational security measures to protect data in transit and at rest.

By using md108, you consent to the transfer of your personal information to countries outside Indonesia as described in this Privacy Policy.

14. Changes to This Privacy Policy

md108 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Notify you via email or prominent notice on our website.
• For significant changes, request your renewed consent where required by law.

Your continued use of md108 after changes to this Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on our website for immediate assistance
• WhatsApp & Telegram: Available through our customer support portal

We aim to respond to all privacy inquiries within 30 days. For urgent security concerns related to your account, please use our live chat feature for immediate assistance.